General FAQs
1. What is Elegant attire?
Elegant attire is the online store of Maya Collection and Bag House, a GST-registered proprietorship firm based in Maharashtra. We specialize in women’s ethnic fashion and offer a wide range of quality apparel and accessories through our e-commerce platform.
2. What products do you sell?
We offer a wide selection of women’s ethnic wear and fashion products, including sarees, bridal wear, lehengas, suits, kurtas, handbags, and other fashion accessories. Product availability may vary from time to time.
3. Where do you deliver?
We currently deliver across India to serviceable PIN codes through our trusted logistics partners. At present, international shipping is not available unless specifically mentioned on our website.
4. How can I contact Customer Support?
Our Customer Support team is available to assist you with orders, shipping, returns, exchanges, refunds, payments, and other queries.
Email: contact@elegantattire.in
Phone: +91-8421930623
Support Hours: Monday to Saturday, 9:00 AM – 6:00 PM (excluding public holidays).
5. Where can I find your policies?
Our Terms of Use, Privacy Policy, Shipping Policy, and Cancellation, Return, Refund & Exchange Policy are available on our website. We recommend reviewing these policies before placing an order, as they govern your use of our website and services.
Products FAQs
1. Where do you source your products from?
We procure our products from a wide network of verified manufacturers, wholesalers, distributors, and authorized suppliers across India. We carefully select our sourcing partners to ensure product quality, variety, and competitive pricing.
2. Are you the manufacturer of the products?
No. We operate as a reseller. We source products from multiple manufacturers and suppliers and make them available to customers through our online and offline sales channels.
3. Do you offer customized products?
Yes. While most of our products are sourced from trusted manufacturers and suppliers, we also offer customization services for selected products, particularly bridal wear and certain women’s fashion items. After procurement, these products may be customized or enhanced based on customer requirements and prevailing market trends, such as the addition or modification of embellishments, finishing, fittings, or other design elements. Any applicable customization details will be communicated to the customer at the time of order.
4. How do you select your suppliers?
We source products from established suppliers based on factors such as product quality, consistency, pricing, availability, and reliability. We periodically review our sourcing partners to maintain our quality standards.
5. How do you ensure the quality of your products?
Each product is sourced from trusted suppliers and undergoes a quality inspection before it is dispatched. We strive to ensure that every item meets our quality standards and matches the product description provided on our website.
6. Are all products original and genuine?
Yes. We source our inventory only from reputable manufacturers, authorized distributors, and established suppliers. We do not knowingly deal in counterfeit or imitation products.
7. Can the product vary slightly from the images shown on the website?
Yes. Minor variations in color, embroidery, fabric texture, or design may occur due to lighting during photography, screen settings, or batch-to-batch manufacturing differences. Such variations are normal and do not affect the overall quality or usability of the product.
8. Do you sell branded or generic products?
We primarily deal in generic and non-exclusive products sourced from various manufacturers, wholesalers, distributors, and suppliers across India. Unless specifically mentioned on the product page, products should not be considered as being associated with any particular brand.
9. Will the manufacturer or supplier be the same for every product?
No. As a reseller, we source products from a diverse network of manufacturers, wholesalers, distributors, and suppliers. The sourcing partner for a product may change depending on inventory availability, product specifications, quality standards, and procurement requirements. We ensure that all products are procured from reliable sources and undergo quality checks before being offered for sale.
10. Who are your suppliers or distributors?
We source products from diverse networks of manufacturers, wholesalers, distributors, and suppliers. Following are the details of our existing networks of suppliers:
1. A K Enterprises
Address: Ground Floor, Shrushti shopping Complex, Saradwadi Road, near waje lawns,Sinnar, Nashik, Maharashtra 422103;
Contact: 7385089372 / akenterprisescra@gmail.com
GSTIN: 27GMCPR8293A1ZQ
2. Gurukrupa Enterprises
Address: Plot no 03, Prem Krupa Apartment, Lam road, Vihitgaon, Nashik, Maharashtra – 422101
Contact: 8862032479 / gurukripaenterprisestak@gmail.com
GSTIN: 27CUQPV7770N1Z9
3. Shree Kheraj Sadij
Address: Ground Floor, Shop No. 1/2, Satyaratan Niwas, H No. 1268, CTS No 638, Behind Kajari Sweets,Nashik Ves, Sinnar, Nasik, Maharashtra-422103
Contact: +91-9156333016 / shreekherajsadij3590@gmail.com
GSTIN: 27FGNPS5019B1Z8
4. Krishna Designer
Address: Behind Trade center, Ashoka Tower, Ring Road, Surat, Gujarat – 395002
Contact: 9327093165
GSTIN: 24AATFK6274F1ZZ
5. Bhagya Siddhi Traders
Address: 17-Goodluck textile market, Ring Road, Surat, Gujarat – 395002
Contact: bhagyasiddhitraders@gmail.com
GSTIN: 24AANFB3501G1ZW
6. Rajguru Creation
Address: New Textile Market, Surat, Gujarat 395002
Contact: rajgurucreation274@gmail.com
This information is dynamic in nature and varies from time to time as per our business decision. Any changes in this information in future will be updated here.
11.Are products exclusive of GST or inclusive of GST?
All product prices displayed on the website are exclusive of GST. Any applicable discount will be applied to the product price before GST is calculated. The applicable GST will then be calculated on the discounted price and displayed separately on the Cart and Checkout pages. The final amount payable will be the discounted product price plus the applicable GST, in accordance with the prevailing laws and regulations of the Government of India.
Shipping FAQs
1. Do you deliver across India?
Yes. Elegant attire ships across India through trusted courier and logistics partners. However, delivery availability depends on whether your PIN code is serviceable by our courier partners.
2. How can I check whether my location is serviceable?
You can check the estimated delivery timeline and service availability by entering your 6-digit PIN code on the respective product page.
3. What happens if my location is not serviceable?
If your delivery location is not serviceable or delivery cannot be completed due to operational, logistical, regulatory, or other unforeseen reasons, we will contact you to discuss alternative delivery arrangements. If delivery is not possible, your order may be cancelled and a full refund, including any shipping charges paid, will be processed.
4. How long does it take to process an order?
Orders are processed within 1–2 business days after successful payment confirmation. Orders are not processed, shipped, or delivered on Sundays or public holidays. Processing may take longer during festive seasons, sales events, or unforeseen circumstances.
5. What are the estimated delivery timelines?
Estimated delivery timelines are:
- Metro Cities: 3–5 business days
- Tier 2 & Tier 3 Cities: 5–10 business days
- Remote Areas: 7–15 business days
These timelines are estimates and may vary depending on several factors.
6. Is the estimated delivery date guaranteed?
No. The delivery estimate shown on the website is indicative only and should not be considered a guaranteed delivery date.
7. What happens if my order is not delivered within 15 business days?
If your order is not delivered within 15 business days, the order will be cancelled, a refund will be issued, and any shipping charges collected will also be reversed.
8. Will I be charged for shipping?
Shipping charges, if applicable, are displayed on the product page and at checkout before payment. Free shipping is available on eligible orders as displayed on the website. Additional shipping charges may apply for remote or non-serviceable locations.
9. Are shipping charges refundable?
Shipping charges, if collected, are generally not refundable for cancellations or returns made after the order has been shipped. However, shipping charges may be refunded if the product is found to have a defect at the time of delivery and the claim is accepted by Elegant attire after verification. In cases where delivery is delayed as promised by Elegant attire, shipping charges may be waived at the company’s discretion.
10. How can I track my order?
After your order is handed over to our logistics partner, you will receive shipment confirmation via email, SMS, or WhatsApp (where applicable), along with tracking details and courier information.
11. Is the tracking information always accurate?
Elegant attire makes reasonable efforts to keep tracking information updated. However, tracking status is provided on a real-time basis and may occasionally be delayed or inaccurate due to technical or operational reasons beyond our control.
12. How many delivery attempts will be made?
A maximum of two delivery attempts will be made. If the customer remains unavailable after both attempts, Elegant attire reserves the right to cancel the order.
13. Can my order arrive in multiple shipments?
Yes. Items from the same order may be shipped separately due to product availability, warehouse location, packaging requirements, size or weight restrictions, or operational reasons. Separate tracking details may be provided for each shipment.
14. Will I be charged extra if my order is shipped in multiple shipments?
No additional shipping charges will be levied for partial shipments unless expressly communicated and agreed upon before dispatch.
15. What should I do if my package is damaged or appears tampered with?
Please inspect your package before accepting delivery. If it appears damaged, tampered with, or opened, you may refuse delivery and immediately contact customer support. Any damage claim must be reported within 24 hours of delivery along with photographs or videos.
16. What should I do if an item is missing from my shipment?
You must notify Elegant attire within 24 hours of delivery by providing your order number, details of the missing item(s), photographs of the package, shipping label, outer packaging, and an unboxing video (where available). Claims reported after this period may not be eligible for investigation.
17. How long does it take to investigate a missing item claim?
Elegant attire aims to complete the investigation within 7 working days of receiving the complaint. Depending on the outcome, the resolution may include shipment of the missing item, replacement, store credit, or refund.
18. Do you offer international shipping?
No. Currently, Elegant attire ships only within India unless otherwise specified on the website.
19. Is Cash on Delivery (COD) available?
COD may be available for select products and serviceable locations at the sole discretion of Elegant attire. Availability may vary depending on the product, location, customer, or order.
20. Can my COD order be verified before dispatch?
Yes. Elegant attire may verify COD orders through phone calls, SMS, email, WhatsApp, or other communication channels before dispatch. Orders that cannot be verified or are suspected to be fraudulent may be cancelled.
21. What happens if I repeatedly refuse COD orders?
Repeated refusal of COD orders, non-acceptance of deliveries, or misuse of the COD facility may result in suspension or permanent restriction of the COD payment option for your account, mobile number, or delivery address.
22. What should I do if I need help with my shipment?
You can contact our Customer Support:
- Email: contact@elegantattire.in
- Phone: +91-8421930623
- Business Hours: Monday to Saturday, 9:00 AM – 6:00 PM
Order Cancellation FAQs
1. Can I cancel my order?
Yes. You may cancel your order, either fully or partially, before it is dispatched. You can cancel your order through the My Account section of the website or by contacting Customer Support via email or phone.
2. Can I cancel my order after it has been shipped?
No. Once an order has been shipped, cancellation requests cannot be accepted. However, you may be eligible for a return or exchange in accordance with our Return & Refund Policy.
3. What happens if I cancel a prepaid order before dispatch?
If your cancellation request is approved before dispatch, a full refund of the order value will be processed to your original payment method. Refunds are generally processed within 7–10 business days after approval.
4. Can I cancel a Cash on Delivery (COD) order?
Yes. COD orders may be cancelled before dispatch without any cancellation charges. However, repeated cancellation of COD orders may result in the COD facility being disabled for future purchases.
5. Can customized or made-to-order products be cancelled?
No. Orders for customized, stitched, embroidered, tailored, personalized, or made-to-order products cannot be cancelled once production or processing has commenced. Any advance payment made towards such orders is non-refundable.
6. Can Elegant attire cancel my order?
Yes. Elegant attire reserves the right to cancel orders for reasons including product unavailability, pricing or typographical errors, incorrect customer information, non-serviceable locations, payment authorization failure, suspected fraud, or legal, regulatory, operational, or logistical restrictions. If payment has already been received, the refund will be processed through the original payment method or another legally permissible mode.
Returns FAQs
7. What is your return window?
Eligible products may be returned within 7 days from the date of delivery, provided they are unused, in their original condition, and have all price tags intact.
8. Which products are eligible for return?
Products may be eligible for return if they meet the return conditions stated in the policy. Returns may also be requested in cases of verified defects, deficiencies, or late delivery (except in cases of force majeure).
9. Can I return only part of my order?
Yes. Partial returns are accepted. You may submit a return request for one or more products from your order.
10. Which products cannot be returned?
The following products are not eligible for return:
- Customized products
- Stitched or altered garments
- Customized bridal wear
- Made-to-order products
- Gift cards and vouchers
These products may only be returned where expressly permitted under the policy, such as verified defects or eligible late delivery.
11. Under what circumstances will a return request be rejected?
A return may be rejected if:
- The product has been used beyond checking fit and comfort.
- The product has been washed.
- Original tags, packaging, or accessories are missing or damaged.
- The product has dents, scratches, tears, stains, sweat, detergent residue, body odour, or other damage.
- The product is found to be defective due to customer handling.
- The policy has otherwise been breached.
12. How do I request a return?
You can request a return through:
- The My Account section of the website,
- Email, or
- Customer Support by phone.
If you request a return by email or phone, you must provide:
- Order number
- Photographs of the product
- Clear images of tags and packaging
- An unboxing video (mandatory for damage or wrong product claims)
Elegant attire may request additional information for verification.
13. Will returned products be inspected?
Yes. All returned products undergo a quality inspection before a return, refund, or exchange is approved.
Exchanges FAQs
14. Do you offer exchanges?
Yes. Elegant attire offers a one-time size exchange, subject to eligibility.
15. What are the conditions for a size exchange?
To be eligible:
- The request must be made within 7 days of delivery.
- The product must be unused and in its original condition.
- Original tags and packaging must be intact.
- The requested size must be available in stock.
16. What if my requested size is unavailable?
If the requested size, product, or variant is unavailable, Elegant attire may, at its discretion:
- Offer a refund,
- Provide store credit,
- Offer an alternative product, or
- Process a replacement when stock becomes available.
17. Are exchanges available for all products?
No. Exchanges are not available for:
- Customized products
- Stitched or altered garments
- Customized bridal wear
- Made-to-order products
- Gift cards and vouchers
18. Are there any exchange charges?
Elegant attire reserves the right to charge reasonable shipping and handling fees for exchanges. Any applicable charges will be communicated before the exchange is processed.
Refunds FAQs
19. When am I eligible for a refund?
Refunds may be issued in the following situations:
- Order cancelled before dispatch.
- Approved return due to damage or manufacturing defect.
- Wrong product delivered.
- Product becomes unavailable after order confirmation.
- Order cannot be fulfilled by Elegant attire.
20. How long does it take to receive a refund?
Approved refunds are generally processed within 5-7 business days after approval. However, the actual credit timeline depends on your bank, card issuer, payment gateway, UPI provider, or other financial institution.
21. How are refunds processed for prepaid orders?
Refunds are credited to the original payment method used to place the order.
22. How are refunds processed for Cash on Delivery (COD) orders?
Refunds for COD orders are processed through bank transfer, UPI, or another method determined by Elegant attire. Customers may be required to provide their bank account details or UPI ID for processing the refund.
23. Are shipping charges refundable?
Original shipping charges are generally non-refundable. They will only be refunded if:
- The wrong product was delivered.
- The product was damaged during transit.
- The product had a verified manufacturing defect.
Reverse Pickup FAQs
24. Do you provide reverse pickup for returns?
Yes. Reverse pickup is arranged through Elegant attire’s logistics partners, subject to serviceability and courier partner availability.
25. What if reverse pickup is not available at my location?
If reverse pickup is unavailable:
- You may be required to self-ship the product.
- Reasonable courier charges may be reimbursed upon approval and submission of valid shipping receipts.
26. When will my refund be processed for a self-shipped return?
Refunds are processed only after the returned product is received and successfully passes quality inspection, or after valid proof of delivery is received, where applicable.
27. Are slight differences in colour, embroidery, or fabric considered defects?
No. Minor variations in colour, fabric texture, embroidery placement, print patterns, motifs, embellishments, and handcrafted workmanship are considered normal characteristics and do not qualify for return, exchange, or refund.
Terms of Use FAQs
1. Who can use the Elegant attire website?
The website is intended for users who are legally capable of entering into binding contracts under Indian law. Users below 18 years of age may use the website only under the supervision and consent of a parent or legal guardian.
2. Do I need to create an account to place an order?
No. You may browse the website and make purchases as a guest. However, if you create an account, you are responsible for maintaining the confidentiality of your login credentials and all activities carried out through your account.
3. Can Elegant attire refuse or cancel my order?
Yes. Elegant attire reserves the right to refuse or cancel any order for reasons such as product unavailability, pricing errors, payment issues, suspected fraud, incorrect customer information, or other operational or legal reasons.
4. Are all product prices inclusive of taxes?
Yes. Unless otherwise stated, product prices displayed on the website include applicable GST.
5. Do product colours always match what I see on my screen?
Not necessarily. Product colours may vary depending on your device, monitor settings, lighting conditions, and photography. Such variations are normal and do not necessarily indicate a defect.
6. Can I copy or use content from the website?
No. All website content, including images, text, graphics, logos, and designs, is protected by intellectual property laws and may not be copied, reproduced, or used without prior written permission, except as permitted under the Terms of Use.
7. Can I post reviews or feedback?
Yes. By submitting reviews, comments, suggestions, or other content, you confirm that your submission does not violate any third-party rights or applicable laws. Elegant attire may use such submissions in accordance with its Terms of Use.
8. Does Elegant attire guarantee that the website will always be error-free or uninterrupted?
No. The website and its contents are provided on an “as is” and “as available” basis. While reasonable efforts are made to provide accurate information and uninterrupted service, Elegant attire does not guarantee that the website will always be error-free, secure, or continuously available.
9. Which country’s laws govern the use of this website?
These Terms of Use are governed by the laws of India, and any disputes shall be subject to the jurisdiction of the competent courts in India.
10. Can Elegant attire update these Terms of Use?
Yes. Elegant attire may revise or update the Terms of Use from time to time. Continued use of the website after such changes constitutes your acceptance of the updated Terms.
Privacy Policy FAQs
1. What personal information does Elegant attire collect?
We may collect information such as your name, email address, phone number, shipping and billing address, purchase history, IP address, browsing activity, and any other information you voluntarily provide when using our website or services.
2. Why do you collect my personal information?
We use your information to:
- Process and deliver your orders.
- Manage your account.
- Provide customer support.
- Process returns, exchanges, and refunds.
- Prevent fraud.
- Improve our website and services.
- Send promotional communications where permitted by law.
3. Do you share my personal information with third parties?
Yes. We may share your information with trusted service providers such as payment processors, courier partners, IT service providers, and marketing partners where necessary to provide our services or comply with legal obligations.
4. Do you use cookies?
Yes. We use cookies and similar technologies to improve website functionality, analyse website usage, remember your preferences, and support advertising and marketing activities. You can manage cookie preferences through your browser settings.
5. Will I receive marketing emails or promotional messages?
You may receive promotional communications if permitted under applicable law. You can opt out of marketing communications at any time by contacting us at contact@elegantattire.in.
6. How long do you keep my personal information?
We retain your personal information only for as long as necessary to fulfil the purposes described in our Privacy Policy or as required by applicable law.
7. How is my personal information protected?
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, loss, or disclosure. However, no method of data transmission or storage is completely secure.
8. Can I access, update, or delete my personal information?
Yes. You may update certain information through the My Account section of the website. You may also request access to, correction of, or deletion of your personal information, subject to applicable legal requirements.
9. Is my information transferred outside India?
No. To the maximum extent permitted by applicable law, your personal information is collected, processed, and stored only within India.
10. How can I contact you regarding privacy-related questions?
For any questions, requests, or concerns regarding your personal information or this Privacy Policy, please contact us at:
Contact: contact@elegantattire.in / 84219320623
Address: Shop No. 1, Survey No 218/27, Pavbaki Road, Near Jijamata School, Sangamner, Ahilyanagar, Maharashtra – 422605