In keeping with Maya Collection and Bag House’ goal of ensuring User satisfaction, this cancellation, return and refund Policy (“Cancellation, Return and Refund Policy”), together with the terms of use sets out Maya Collection and Bag House’ procedures and policies in accepting: (a) Product cancellations before the Product is delivered to a User; or (b) Product returns, once a Product has been delivered to a User after purchase from the Platforms.
Any return or cancellation of Products by Users shall be governed by and subject to the terms and conditions set out under this Cancellation, Return and Refund Policy.
Users are required to peruse and understand the terms of this Cancellation, Return and Refund Policy. If you do not agree to the terms contained in this Cancellation, Return and Refund Policy, you are advised not to accept the Terms of Use and may forthwith leave and stop using the Platforms. The terms contained in this Cancellation, Return and Refund Policy shall be accepted without modification and you agree to be bound by the terms contained herein by initiating a request for purchase of Product(s) on the Platforms.
1. ORDER CANCELLATION POLICY
1.1 Cancellation Before Dispatch
A User is permitted to fully or partially cancel orders prior to its dispatch from Maya Collection and Bag House. Prior to the dispatch of the purchased Products, should the User decide to cancel the purchase, the User can do so through my account section of website or by sending an email to contact@elegantattire.in or calling at 8421930623.
Prepaid Orders
- If the cancellation request is approved before dispatch, a full refund of the order value will be processed to the original payment method.
- Refunds are generally processed within 7-10 business days after approval.
Cash on Delivery (COD) Orders
- COD orders may be cancelled before dispatch without any cancellation charges.
- Maya Collection and Bag House reserves the right to disable COD facilities for customers who repeatedly place and cancel COD orders.
1.2 Cancellation After Dispatch
Once an order has been shipped, cancellation requests cannot be accepted. Customers may be eligible for an exchange or return only in accordance with the terms outlined in this Policy under para 2.
1.3 Customized and Made-to-Order Products
Orders for the following products cannot be cancelled once production, customization, stitching, embroidery, tailoring, or processing has commenced:
- Bridal Lehengas
- Customized Ethnic Wear
- Tailor-made Products
- Personalized Products
- Made-to-Order Collections
Any advance payment made towards such orders shall be non-refundable.
1.3 Cancellation by Maya Collection and Bag House
Maya Collection and Bag House reserves the right to cancel any order at its sole discretion under circumstances including but not limited to:
- Product unavailability or inventory errors.
- Pricing or typographical errors.
- Incomplete or incorrect customer information.
- Non-serviceable delivery locations.
- Failure of payment authorization.
- Suspected fraudulent transactions.
- Regulatory, legal, operational, or logistical restrictions.
Where payment has already been received, the refund shall be processed to the original payment method or through another legally permissible mode.
2. RETURN POLICY
The details are set out below which shall apply, subject to the other Terms and Conditions of this Cancellation, Return and Refund Policy. Do read all sections carefully to understand the conditions and cases under which returns will be accepted and check the Products display page for Product for return information.
2.1 Eligible Returns
Easy 7 days return from the date of delivery – as long as the product is unused, in original condition and the price tags are intact.
If the User is dissatisfied with the purchased Product received from Maya Collection and Bag House, or in the event where there are defects and deficiencies in the Product (attributable to, and accepted by Maya Collection and Bag House after due verification at its sole discretion) or in case of late delivery (except in case of force majeure), a User may initiate a request for returning the Product through email at contact@elegantattire.in or calling at 8421930623 or through my account section of website. The User shall initiate such requests for a return not later than 7 (seven) days from the date on which he/she received the delivery of the Product.
The User can only return Non-returnable Products if there are defects and deficiencies in the Product (attributable to, and accepted by Maya Collection and Bag House after due verification at its sole discretion) or if such Non-returnable Products are delivered late (except in case of force majeure). The User shall initiate a request for returning such Non-returnable Products on the Platforms not later than 7 (seven) days from the date of delivery of Product.
Maya Collection and Bag House also accepts partial returns wherein the user can raise a return request for one or all Products.
At the time of creation of this return / refund request, the User shall specify the preferred mode of refund i.e. either the User’s bank, if the User had used the cash on delivery mode of payment.
The User will be required to produce a copy of the original invoice at the time of placing a request for return of Products. The User shall ensure that the Product(s) being returned comply with the conditions set out under this Cancellation, Return and Refund Policy and are, among other conditions, unused, unwashed, with price tags intact, all packaging material undamaged and unused. Such returned Product(s) should not carry stains, sweat, detergent, or body odour.
2.2 Return of or refund for purchased Products shall not be entertained by Maya Collection and Bag House if:
- the Product has been used for reasons apart from checking fit and comfort. If Maya Collection and Bag House is satisfied that the Product has been used for reasons apart from checking fit and comfort, Maya Collection and Bag House shall reserve the right to reject the return of the Product;
- the Product has been washed;
- the price tags, brand tags, box, original packaging material, and accompanying accessories have been damaged or discarded by the User;
- there are any dents, scratches, tears or any other damage to the Products or any part thereof;
- Maya Collection and Bag House is satisfied that the Product has been rendered defective or unusable;
- if the User in any way breaches the Cancellation, Return and Refund Policy
2.3 Return Request Process
To initiate a return request, customers must:
- User may initiate a request for returning the Product through email at contact@elegantattire.in or calling at 8421930623 or through return option available in my account section of website after login.
- If return request is raised via email or call then user must provide:
- Order Number
- Photographs of the product
- Clear images of tags and packaging
- Unboxing video (mandatory for damage or wrong product claims)
Maya Collection and Bag House reserves the right to request additional information for verification purposes.
2.3 Quality Verification
All returned products shall undergo quality inspection upon receipt.
Maya Collection and Bag House shall initiate a process of refund of the monies paid by the User towards purchase of a Product, if upon conducting quality checks, it is satisfied that the Product being returned entitles the User to a refund.
It is further clarified that Maya Collection and Bag House shall not be required to make any refund or return the Product that it deems ineligible for a refund or return based on such quality checks.
3. NON-RETURNABLE PRODUCTS
The following products are not eligible for return:
- Customized products
- Stitched or altered garments
- Customized Bridal wear
- Made-to-order products
- Gift cards and vouchers
Returns shall also not be accepted if:
- the Product has been used for reasons apart from checking fit and comfort. If Maya Collection and Bag House is satisfied that the Product has been used for reasons apart from checking fit and comfort, Maya Collection and Bag House shall reserve the right to reject the return of the Product;
- the Product has been washed;
- the price tags, brand tags, box, original packaging material, and accompanying accessories have been damaged or discarded by the User;
- there are any dents, scratches, tears or any other damage to the Products or any part thereof;
- Maya Collection and Bag House is satisfied that the Product has been rendered defective or unusable;
- if the User in any way breaches the Cancellation, Return and Refund Policy
4. EXCHANGE POLICY
4.1 Size Exchange
Maya Collection and Bag House offers a one-time size exchange facility subject to the following conditions:
- Exchange request must be made within 7 days of delivery.
- Product must be unused and in original condition.
- Original tags and packaging must remain intact.
- Exchange is subject to stock availability.
If the requested replacement product, size, or variant is unavailable, Maya Collection and Bag House may, at its discretion:
- Offer a refund;
- Provide store credit;
- Offer an alternative product; or
- Process a replacement when stock becomes available.
4.2 Exchange Procedure
After approval:
- Reverse pickup may be arranged where service is available.
- Customers may be required to self-ship products if reverse pickup is unavailable.
- The replacement product shall be shipped after successful quality inspection.
4.3 Exchange Charges
Maya Collection and Bag House reserves the right to charge reasonable shipping and handling fees for exchanges.
Such charges, if applicable, shall be communicated before processing the exchange.
4.4 When Exchanges Are Not Allowed
Exchange requests shall not be accepted for:
- Customized products
- Stitched or altered garments
- Customized Bridal wear
- Made-to-order products
- Gift cards and vouchers
5. COLOR, FABRIC & HANDWORK VARIATIONS
Customers acknowledge and agree that:
- Product colors may vary slightly due to monitor settings, lighting conditions, and photography.
- Handmade products may have minor irregularities that are characteristic of handcrafted workmanship.
- Embroidery placement, print patterns, motifs, embellishments, and fabric textures may vary slightly.
Such variations shall not be considered defects and shall not qualify for return, exchange, or refund.
6. REFUND POLICY
6.1 Refund Eligibility
Refunds shall only be issued under the following circumstances:
- Order cancelled before dispatch.
- Approved return due to damage or manufacturing defect.
- Wrong product delivered.
- Product unavailable after order confirmation.
- Order cannot be fulfilled by Maya Collection and Bag House.
Refunds for prepaid orders shall be credited to the original payment source through Maya Collection and Bag House’s standard banking channels. Refunds for Cash on Delivery (COD) orders shall be processed via bank transfer, UPI, or such other mode as may be determined by Maya Collection and Bag House upon verification of the customer’s payment details. Maya Collection and Bag House reserves the right to request identity or ownership verification before processing refunds for COD transactions.
It is expressly clarified that the refund entitled to by a User shall not include monies paid towards shipping charges or any other such charges applicable from time to time, except in case of a Product having a defect at the time of delivery (for reasons attributable to, and accepted by Maya Collection and Bag House after due verification at its sole discretion).
6.2 Refund Processing
Prepaid Orders
Approved refunds shall be credited to the original payment method used during purchase.
Processing time:
- 5-7 business days after approval.
However actual credit timelines may vary subject to the policies of the User’s bank in case of bank account/credit card refunds depending on the customer’s bank, card issuer, payment gateway, UPI provider or other financial institutions involved in the transaction.
Maya Collection and Bag House shall not be liable for delays caused by banking institutions or payment processors after the refund has been initiated.
Maya Collection and Bag House shall make all reasonable attempts to keep the User apprised of the status of refund through updates shared on the User’s registered mobile number and email address. Maya Collection and Bag House disclaims all liabilities that may arise on account of its failure to keep the User apprised of the status of the refund.
Cash on Delivery Orders
For Cash on Delivery (COD) orders, customers may be required to provide their bank account details or UPI ID for processing approved refunds. Such details may be submitted at the time of raising the refund request or subsequently upon request by Maya Collection and Bag House.
Customers may provide the required refund details through the applicable platform or communication channel made available by Maya Collection and Bag House, including but not limited to:
The “My Orders” section of their account after logging into the website;
Email communication with the Customer Support team; or
Any other mode specified by Maya Collection and Bag House from time to time.
The customer shall be solely responsible for ensuring that the bank account, UPI ID, and other payment details provided are accurate and complete. Maya Collection and Bag House shall not be liable for any delay, failure, or incorrect processing of refunds resulting from inaccurate, incomplete, or incorrect information furnished by the customer.
6.3 Shipping Charges
Original shipping charges are non-refundable except where:
- Wrong product was delivered.
- Product was damaged during transit.
- Product contained a verified manufacturing defect.
7. REVERSE PICKUP
Return of purchased Products are facilitated through Maya Collection and Bag House’s reverse-logistics partners. Maya Collection and Bag House has made reasonable endeavors to ensure delivery and pick-ups across all location in country via partnership with its reverse-logistics partner.
Upon a User making a request for return of Product on the Platforms and the same being duly acknowledged by Maya Collection and Bag House, Maya Collection and Bag House’s reverse-logistics partners shall get in touch with the User in order to collect the purchased Products from the User and delivering it to Maya Collection and Bag House.
Reverse pickup services are subject to serviceability and courier partner availability.
If reverse pickup is unavailable at the customer’s location:
- Customers may be required to self-ship the product.
- Reasonable courier charges may be reimbursed upon approval and submission of valid shipping receipts.
Self Shipping
In events where Maya Collection and Bag House is unable to facilitate a pick-up of the purchased Product for return from the User, the User is required to self-ship the Product to Maya Collection and Bag House’s registered office address mention on website, the address for which will be intimated to the User upon the User placing such request for return.
Upon self-shipping the Product to Maya Collection and Bag House’s warehouse, the User shall be required to send the courier/postal receipt to contact@elegantattire.in for Maya Collection and Bag House’s records. The aforesaid return by self-shipping the Products is subject to the returned Products passing quality check at Maya Collection and Bag House’s returns desk/warehouse.
In the event where the User claims to have self-shipped the Product and Maya Collection and Bag House does not receive the returned Product or the package containing such Product is empty, the User shall be required to submit the ‘proof of delivery’ received from the courier/postal agency to Maya Collection and Bag House to prove his/her claim of return of Products through self-shipment to Maya Collection and Bag House.
It is specifically clarified that any refunds shall be processed by Maya Collection and Bag House only upon receiving the returned Products and concluding required quality checks or receiving the ‘proof of delivery’ from the User, as the case may be.
8. FRAUDULENT OR ABUSIVE CLAIMS
Maya Collection and Bag House reserves the right to reject any return, exchange, refund, or replacement request where:
- False information is provided.
- Evidence appears manipulated or misleading.
- Repeated abuse of return policies is detected.
- Returned product does not match the originally shipped product.
In such cases, no refund or replacement shall be provided.
9. FORCE MAJEURE
Maya Collection and Bag House shall not be liable for delays, cancellations, or inability to perform obligations caused by circumstances beyond reasonable control, including but not limited to:
- Natural disasters
- Floods
- Earthquakes
- Government restrictions
- Strikes
- Pandemic situations
- Transportation disruptions
10. CUSTOMER SUPPORT
For any return, exchange, cancellation, or refund queries, please contact:
Email: contact@elegantattire.in
Phone: +91-8421930623
Address: Shop No. 1, Survey No 218/27, Pavbaki Road, Near Jijamata School, Sangamner, Ahilyanagar, Maharashtra – 422605
[9:00 AM – 6:00 PM from Monday – Saturday]
11. GRIEVANCE
In accordance with applicable laws, customers may contact our Grievance Officer:
Email: contact@elegantattire.in
Phone: +91-8421930623
Address: Shop No. 1, Survey No 218/27, Pavbaki Road, Near Jijamata School, Sangamner, Ahilyanagar, Maharashtra – 422605
[9:00 AM – 6:00 PM from Monday – Saturday]
Response Time: Within 5 working days
12. Limitation of Liability
The maximum liability of Maya Collection and Bag House in relation to any cancelled order, returned product, exchange request, or refund claim shall not exceed the amount actually paid by the customer for the concerned product.
Maya Collection and Bag House shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of its products or services.
13. Policy Amendments
Maya Collection and Bag House reserves the right to modify, amend, suspend, or replace this Cancellation, Return and Refund Policy at any time without prior notice. The latest version of the Policy shall always be available on the website and shall become effective immediately upon publication.
Last updated on April 13, 2026.